Humbug Telecom Labs

Call Analytics and
Telecom fraud detection
Get real-time traffic insights & security alerts
for your Telecom Network / PBX

call tracking

Track Inbound & Outbound Calls

Get real-time information on your telecom traffic, including segmentation by caller, country, PBX & more

prevent pbx hacking

Prevent Telecom Fraud

Get peace of mind knowing your network is secure using configurable rules and statistical engines designed to look for deviations in your traffic profile

cloud protection

Collaborative Protection

Humbug matches your traffic against a central fraud information database, protecting you from known and emerging fraud attacks

custom reports

Custom Reports

Easily access the data you need by creating custom reports using drill-down filters

organizations of all sizes

For organizations of all sizes

Humbug brings carrier-class tools to organizations of all sizes, with features for SMB, Enterprise, Call Centers & Service Providers

fast deployment

Super Fast Deployment

Humbug is fast to deploy and free to get started. Connect your network using our API, or use our downloadble plug-in to get setup in minutes.

Next Steps...

"The features Humbug provides help us manage our telecommunications, and give us peace of mind, knowing our systems have an added layer of security"

F. Nielsen, fjs.dk

"The analytics dashboard gives us quick and consolidated overviews of our traffic across all our points of presence"

S. Genish, PokeTALK.com
In the press
Get up-and-running in minutes

Connect your network to Humbug using our API, or download our open source plug-in for Asterisk PBX. Alternatively, use an authorized 3rd party plug-in to get connected.

Humbug API Integration

The Humbug Analytics API enables you to connect any application/softswitch or PBX to the Humbug service for in-depth reporting and alerting. Using this API you will be able to:

  • Submit Call Detail Records (CDR) for analysis
  • Submit PBX events for analysis
  • Authenticate phone numbers during call setup
  • Add / modify alert configurations per PBX
  • Add / remove PBXs

Humbug setup instructions for Asterisk PBX

Setting up Humbug on an Asterisk PBX is very simple using our open source plug-in. You'll need to download the plugin and configure the API Key provided to you by Humbug after signup. In the steps below we'll outline how this is done. You'll be up-and-analyzing in minutes.

  1. Download the Humbug Plugin to your Asterisk PBX. For 64-bit systems, use a plugin available in our downloads section. 
    									[root@asterisk]# wget http://analytics.humbuglabs.org/downloads/latest.rpm
  2. Install the RPM and run the configuration script. 
    									[root@asterisk]# rpm -Uhv latest.rpm
									[root@asterisk]# humbug-config.sh
  3. Run the humbug-setup utility and configure your API Key and Encryption Key at the prompt. If you are setting up more than one PBX, configure each with its own API Key. 
    									[root@asterisk]# humbug-setup
  4. Reload your PBX configuration and start the Humbug plugin. 
    									[root@asterisk]# asterisk -rx "core reload"
									[root@asterisk]# /etc/init.d/humbug-collector start
  5. Now that your Asterisk PBX is set up, head to the Analytics Dashboard to configure your first fraud alerts.

3rd Party Plugins

Humbug is compatible with over 66+ PBX systems through our collaboration with 3rd party plugin-ins that are designed to help you get started quickly and easily.

VoIPMonitor Humbug Plugin

VoipMonitor is an open source network packet sniffer, enabling you to easily connect your VoIP network to Humbug Analytics.

Agg-Soft Humbug Plugin

AGG-soft develops serial-data loggers, compabile with Humbug Analytics. AGG-soft is compatible with 66+ vendors including: Avaya, Cisco, Alcatel, Panasonic, NEC, and 66+ others.

Usage-based pricing starting at $750 per month

Humbug is free for basic analytics and micro installations under 2,500 calls/month. Upgrade your account at any time to unlock all features, enable fraud protection, alerts & support.

Select a subscription based on your average monthly call volume.
Free  Micro  Small  Medium  Large  Service Provider  Telco 


calls


$

  Cost per call: $

Pro Analytics    Fraud Alerts
Plug-in downloads & resources

Humbug is free for basic analytics. Upgrade your account at any time to unlock all features, enable fraud preventation, receive email alerts & support.

Humbug for Asterisk PBX

Humbug Labs' open source plug-in for the Asterisk PBX, available in both source and RPM formats for 32 and 64 bit systems. version 0.8.2-1

VoIPMonitor Humbug Plugin

VoipMonitor is an open source network packet sniffer, enabling you to easily connect your VoIP network to Humbug Analytics.

Agg-Soft Humbug Plugin

AGG-soft develops serial-data loggers, compabile with Humbug Analytics. AGG-soft is compatible with 66+ vendors including: Avaya, Cisco, Alcatel, Panasonic, NEC, and 66+ others.

White Paper - Fraud Management in an ITSP Environment

"Over the last decade, internet-based telephony has exploded in popularity and allowed new services and service providers to emerge with low barriers to entry and minimal setup and infrastructure costs - an environment which tends to dangerously underestimate the need for investment in revenue assurance procedures..."

White Paper - Benefits of Telecom Analytics & Fraud Detection for Call Centers

"Managing telecom fraud is an increasingly important priority for Call Center managers. telecom fraud attacks may cost a Call Center tens, or even hundreds of thousands of dollars in as little as two days..."

White Paper - Analytics & Fraud Detection For Enterprises

"Enterprises are reluctant to speak of fraud attacks for fear of public embarrassment and calls of negligence from stockholders. Because currently available solutions are prohibitively expensive..."

White Paper - The Evolution of Telecom Fraud Prevention

"In the past, only large companies could afford their own PbX, but the rise of inexpensive digital IP-PbXs have enabled smaller businesses to install their own in-house telecom networks..."

Case Study - PokeTALK (ITSP)

"Humbug is definitely the most used software in our company, used by support managers, our technical team, as well as general management. The analytics dashboard gives us quick and consolidated overviews of our traffic across all our points of presence, with the ability to deeply drill down on any information we need. Most importantly, Humbug gives us peace of mind, knowing that our network and revenues are secure..."

Case Study - FJ Seperation (Industry)

"After our PBX was breached and used to place costly international calls we have been looking everywhere for a solution. The features Humbug provides help us manage our telecommunications, and give us peaceof-mind, knowing our systems have an added layer of security..."

Turn revenue-assurance into a revenue-driver

Humbug enables carriers to provide enterprise-class analytics and telecom security to organizations of all sizes

  • Improve product offering to enterprise customers
  • Reduce customer attrition due to telecom fraud
  • Increase customer satisfaction through positive engagment
  • Reduce "bill shock"
  • Reduce fraud incidents resulting from PBX-hacking
  • Benifit from Humbug's fraud information network
Carrier Case Study: To be announced Q3 2012

Get in touch with us to find out how you can include Humbug Analytics as part of your service offering
Next Steps...

"The features Humbug provides help us manage our telecommunications, and give us peace of mind, knowing our systems have an added layer of security"

F. Nielsen, fjs.dk

"The analytics dashboard gives us quick and consolidated overviews of our traffic across all our points of presence"

S. Genish, PokeTALK.com

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